Have a question about our Steadyrack vertical bike racks, shipping, returns, warranty policies or something else? You’ll most likely find the answer here. For all other concerns and enquiries please get in touch with our Support Team at support@steadyrack.com.

General FAQs

Do all the racks pivot?

Yes – all of four of our racks pivot almost 180 degrees,to the left and to the right,on the wall

What is the function of the rear wheel bracket/rest?

The rear wheel rest/bracket is designed to universally work with all tyre widths, including fat tyres. Narrow tyres will generally sit deeper in the bracket (more so than wider tyres). Your tyre is only required to have partial contact with the rest for it to perform its function and prevent the bike from swinging from side to side. We designed the rear wheel rest/bracket to compliment the design of our racks and we felt that a larger rest/bracket wasn’t necessary.

Why doesn’t my Steadyrack bike rack swivel/pivot easily?

Our bike racks can be quite stiff when you use them the first few times. They should loosen after some use, however if you find that they are still not pivoting as required, you can follow this procedure: Steadyrack bike racks are assembled using a specific torque setting for the nuts that hold the central spine to the top and bottom mounting brackets. This setting is designed to give sufficient tension to the pivot to ensure bikes can be loaded on any angle without the rack moving around excessively. When you remove the 2 plastic caps from the top and bottom, these nuts will become exposed. You can loosen both nuts and it will free up the rack’s movement. Equally, you can tighten them to lock the rack into position. This is due to the type of fibre washers we use to assist with the stiffening affect.

Does the bike rack need to be at 90° to the wall when mounting and dismounting my bike?

No – you can load and unload your bike from our racks at various angles on the wall. Be sure that you simply line your bike up with the angle of the rack before pushing it in.

What colours do your bike racks come in?

Our Classic, Fender, Fat and MTB Racks are only available in black. However, you can customise your rack with our range of coloured End Caps.

Can I lock my Steadyrack so that it stays in one position?

No – however it is possible to restrict the movement of the pivot. Simply remove the two end caps and tighten the twonuts that attach the central pivot bar to the mounting brackets. Be careful when doing this, making sure that your fixings are secure, as any pressure sideways will put extreme pressure on the mounting bracket fixings.

Are Steadyracks suitable for small children’s bikes?

The smallest diameter wheels that we recommend are 16 inches. Any smaller and the tyres won’t contact the two V shaped cradling points in the rack – the forks will actually rest on the bars before the tyres connect with them making the distance between the two V’s a bit too much.

We have had a bit of success with placing some Velcro straps on the bottom arm to shorten the distance between the two points, but the bikes are not as stable and you would need to strap the wheel to the upper arm of the rack with Velcro as well.

Is there any downside to using the Fender Rack versus the Classic Rack?

The only difference between these two racks is the fact that the Fender Rack will work for both types of bikes. There are two main reasons that people choose the Classic over the Fender if they don’t have a bike with a fender.

The first is security, as the plastic saddles are easier to cut which is a potential problem in exposed environments. The second is price, as the Fender Rack is slightly more expensive.

What are your racks made from?

Our racks are made from steel and UV treated plastic.

Can I mount your bike racks onto the side of a van?

Yes – we use our Steadyracks for transporting bikes in a trailer to and from events, so this should work in the same way for a van. We tie the bikes down with Velcro straps and then fold them over the top of each other. We also wrap a long bungy cord across them, so they don’t move around too much. They travel really well, cushioned by the front tyre and as long as you don’t have any metal to metal contact, you shouldn’t have any issues.

Can I hang my bike in a Steadyrack by its rear wheel, not the front wheel?

No – our racks won’t work with a rear wheel because of the derailleur and gears. One of the main features of our bike racks is the way you roll your bike in and out; there’s no lifting of the bike. It’s very easy to balance the bike on the rear wheel and push it forward until the front tyre engages with the rack. This would be difficult to do with the rear tyre in the rack and it wouldn’t sit well in the rack with the derailleur.

Can I store my e-bike in a Steadyrack?

Yes – our racks can store all bikes, including e-bikes, up to 35kg/77lbs

Are Steadyrack bike racks safe to use for bikes with hydraulic brakes/forks/suspension?

Yes! This a common concern for many bike owners with these types of brakes and suspension. When your bike is hung up vertically, the fluid in your forks will run towards the seals and keep them lubricated. This will prolong their use, so it’s actually good for your bike and forks to hang it vertically on our bike racks.

If you have hydraulic brakes on your bike, the fluid will run down when the bike is hung, so we advise pumping the brakes a few times when you take the bike off the rack if it’s been there for a while. The shocks shouldn’t leak when the bike is hung up, however if they do then it’s a good indication that the seals might need replacing.

Are your bike racks safe to use for aero frame/time-trial bikes?

Yes – however you will most likely need a Fender Rack. If you have an aero bike you will need to measure the gap between the down tube and the tyre (you can see this measurement here. For most bikes this will be more than 10mm, however if your distance is less than this, you will need a Fender Rack.

This is because the rubber end on the Fender Rack can easily fit between your tyre and your down tube and won’t damage your frame if it comes in contact with it.

Can I use a Steadyrack if my bike has hydraulic brakes?

This is a common concern for people using hydraulic brakes and we can assure you that hanging your bike vertically won’t cause any issues. We advise riders to pump prime their brakes if the bike has been hanging for any length of time, and as long as there are no major leaks then the brakes will work fine. Seals will leak air gradually over time so we also advise to have your brakes bled by a professional or at least check them frequently.

We have many of the major bike brands using Steadyrack in their offices for bike storage and parking. Brands like Zipp, Enve, Giant and Fox to name a new. In fact, Fox suggest on their website that inverting the forks by hanging them actually helps to prevent the seals drying and prevents leakage, here’s a link that might interest you from their website.

What options exist for locking my bike onto your racks?

Your bikes can be locked through their frame and the two arms of our Steadyrack bike racks, using either a D Lock or cable lock – this will depend on the type of bike that you have. Remember that it’s always better to keep your bike away from a visible location to avoid theft, even if your bike is locked.

Can a Steadyrack be mounted to the back of a door?

As long as the door is solid and not hollow then yes and the fixings provided are suitable to install on to a solid timber door.

Sizing and Tyres

Which rack do I need for my bike?

To find the best suited rack for your bike, you will need to measure your wheel diameter and tyre width. You can learn more about these measurements here. Tyre widths more than 2.4 inches will need a Fat Rack or a Mountain Bike Rack.

My tyre width is 2.4 inches. Will I need a Classic Rack or Fat Rack?

Make sure you’ve triple checked this measurement. 2.4 inch wide tyres can fit into our Classic and Fender Racks, however they will be a snug fit. You can choose our Fat Racks for this tyre width, however the wheel will not fit as snug. If you are unsure about which rack you should purchase, please feel free to contact our team.

Does the Fat Rack come with a different rear wheel support bracket/rest?

The rear wheel support bracket for the Fat Rack is the same size as those used for the Classic Rack and the Fender Racks. You may find that it won’t cradle your rear wheel entirely, but it will stabilise it and stop it from sliding out when pivoted as it’s designed to do.

What is the minimum wheel diameter that will fit in a Steadyrack?

Our bike racks are suitable for bikes with wheel diameters between 20 and 29 inches. This is to ensure that the bike fits in the Steadyrack arm snugly and safely. You can check your tyre size against our product information here.

How far will my bike stick out from the wall when pivoted against the wall?

It really depends on the width of your handlebars, saddle height and pedals. It will fold until the handlebars touch the wall, however not quite 90 degrees or flat to the wall. For a normal road bike, we would generally allow about 90cm or around 18 inches and for a MTB with wider bars, around 100cm or 20 inches from the wall.

How do your bike racks avoid damaging carbon wheels?

One of the main features of our Steadyrack design is that it’s the most suitable bike rack for carbon wheels. There is less pressure on the bike when it is the rack than when riding it and the Steadyrack won’t damage your wheels like hooks can.

The wheel is cradled between the two V shaped cradling points that’s created when the arms are folded down and the tyre cushions the wheel and the bike. There should be absolutely no need to do any maintenance on your rims or your wheels if you use a Steadyrack.

Installation

What comes with the Steadyrack bike rack?

Each rack is supplied with:

  • 1x plastic rear wheel rest/bracket, which should be fixed to the wall in line with your rear wheel axle (see our installation instructions and videos for more information).
  • 4x bolts and plugs for installing the rack.
  • 2x smaller screws and plugs for the rear tyre rest/bracket.
  • Installation instructions
  • Free warranty

There are four mounting holes on each mounting plate. You should only use two of these holes to fix your rack to the wall or frame. The two vertically aligned holes are for fixing to studs and the two horizontal aligned holes are for fixing into masonry.

How close together can I install my racks to each other?

The distance apart is dependent on your individual situation. The racks can be spaced closer together by staggering the height of each rack, to ensure that the bikes’ handlebars and pedals do not clash.
Alternatively, you can space them farther apart and utilise the pivot action to allow the bikes to move closer to the wall. You can learn more about spacing your racks in our Spacing Guides. We strongly recommend measuring your bikes first and then using our manuals as a guide.

What height can I mount my racks at?

The perfect mounting height is achieved when a bike is hanging in the rack and the rear wheel is close to the floor, but not touching. This ensures the least amount of rise to load the bike. Bikes will come in different lengths and therefore different mounting heights which is why we suggest measuring your bikes first by following our installation guide.

What type of walls can the racks be mounted to?

Our racks can be installed on almost all types of walls, including masonry, timber or steel framed, brick, or concrete. For timber framed or steel walls you must locate the framing first and check with your local hardware supplier for advice on the correct type of fixings for your wall type. For more installation information, please read our installation guide.

What if my studs aren’t where I want to put my racks?

No problem – you can fix rails across the studs at your preferred mounting height and then space your racks along the rails. Another option is to fix a sheet of 10mm ply across the top of your wall lining or studs and then screw your racks to the ply in the exact location you want them.

Do I need to install the rear wheel bracket/rest?

We recommend installing the rear wheel bracket/rest with your Steadyrack bike rack, but if circumstances restrict you from installing it, the rack will still perform as required. You may find that your rear wheel might move more than usual without the rest, it’s not vital that this be installed.

What size masonry drill bit do I need for installing into brick?

You will need a 10mm drill piece for the Steadyrack bike rack and 6.5mm for the bottom bracket.

How do I mount my Steadyrack using the fixings provided?

Each Steadyrack bike rack kit comes with 4x bolts and plugs for installing the rack and 2x smaller screws and plugs for the rear tyre rest/bracket.

There are four mounting holes on each mounting plate. Use only two of these holes to fix your rack to the wall or frame.

The two vertically aligned holes are for fixing to studs and the two horizontally aligned holes are for fixing into masonry.

Do I need to use all four of the fixing bolts provided?

Yes – we strongly recommend that you use all four of the fixing bolts that are provided.

Can I install my Steadyrack bike racks outside?

Yes – you can certainly hang your Steadyrack bike racks outside, but they will not be covered by our free warranty if you do.

Shipping, Returns & Warranty

How long will my order take to arrive?

Shipping times and deliveries vary depending on your country, region and location. Your estimated shipping delivery time will show at the checkout. However, please keep in mind that these may not take into account courier operating days, public holidays and other delivery variables. Once you have placed your order online, it can take from 1 – 2 business days to process your order.

Where do you ship to?

A full list of our shipping countries and regions can be found here. If your country or region is not listed, please email our team at support@steadyrack.com to see how we can arrange sending our racks to your location.

What is your return policy?

We work hard to ensure that all our Steadyrack bike racks are manufactured to the highest standard. If you find a fault or you are dissatisfied with your Steadyrack for any reason, please contact us at sales@steadyrack.com so that we can assist you further.

Is there a Warranty on the Steadyrack?

Yes – you can view our warranty information here.

Where can I buy Steadyrack in stores?

The easiest and most convenient way to order our bike racks is through our online store. Many retailers and dealers across the globe stock our bike racks, but we cannot confirm what their stock levels might be.

Do you work with distributors?

Yes – we do have a wide range of distributors around the world. If you are interested in becoming a distributor for our Steadyrack bike racks, please contact us using the form found here.