Frequently Asked Questions
Have a question about our Steadyrack vertical bike racks, shipping, returns, warranty policies or something else? You’ll most likely find the answer here, however for all other concerns and enquiries please get in touch with our Support team at firstname.lastname@example.org.
Do all the racks pivot?
Yes – all of our racks pivot almost 160 degrees on the wall.
What is the function of the rear wheel bracket/rest?
The rear wheel rest/bracket is designed to universally work with all tyre widths, including fat tyres. Narrow tyres will generally sit deeper in the bracket (more so than wider tyres). Your tyre is only required to have partial contact with the rest for it to perform its function and prevent the bike from swinging from side to side. We designed the rear wheel rest/bracket to complement the design of our racks and we felt that a larger rest/bracket wasn’t necessary.
Why doesn’t my Steadyrack bike rack swivel/pivot easily?
Our bike racks can be quite stiff when you use them for the first few times. They should loosen after some use however if you find that they are still not pivoting as required, you can follow this procedure. Steadyrack bike racks are assembled using a specific torque setting for the nuts that hold the central spine to the top and bottom mounting brackets. This setting is designed to give sufficient tension to the pivot to ensure bikes can be loaded on any angle without the rack moving around excessively. When you remove the 2 plastic caps from the top and bottom, these nuts will become exposed. You can loosen both nuts and it will free up the rack’s movement. Equally, you can tighten them to lock the rack into position. This is due to the type of fibre washers we use to assist with the stiffening affect.
Does the bike rack need to be at 90° to the wall when mounting & dismounting my bike?
No – you can load and unload your bike from our racks at various angles on the wall. Be sure that you simply line your bike up with the angle of the rack before pushing it in.
What colours do your bike racks come in?
Our Classic, Fender and Fat Racks all come in black only, however you can customise your rack using our wide range of coloured End Caps.
Can I lock my Steadyrack so that it stays in one position?
No – however it is possible to restrict the movement of the pivot. Simply remove the 2 end caps and tighten the 2 nuts that attach the central pivot bar to the mounting brackets. Be careful doing this, making sure that your fixings are secure, as any pressure sideways will put extreme pressure on the mounting bracket fixings.
Will your bike racks work for small children’s bikes?
The smallest diameter wheels we recommend are 16 inches. Any smaller and the tyres won’t contact the two V shaped cradling points in the rack – the forks will actually rest on the bars before the tyres connect with them making the distance between the two V’s a bit too much. We have had a bit of success with placing some Velcro straps on the bottom arm to shorten the distance between the 2 points, but the bikes are not as stable, and you would need to strap the wheel to the upper arm of the rack with Velcro as well.
Is there any downside to using the Fender Rack versus the Classic Rack?
The only difference between these two racks is the fact that the Fender Rack will work for both types of bikes. There are two main reasons people choose the Classic over the Fender if they don’t have a bike with a fender; the first is security, as the plastic saddles are easier to cut which is a potential problem in exposed environments. The second is price, as the Fender Rack is slightly more expensive.
What are your racks made from?
Our racks are made from steel and UV treated plastic.
Can I mount your bike racks onto the side of a van?
Yes – we use our racks for transporting bikes in a trailer to and from events so this should work in the same way for a van. We tie the bikes down with Velcro straps and then fold them over the top of each other. We also wrap a long bungy cord across them so they don’t move around too much. They travel really well cushioned by the front tyre and as long as you don’t have any metal to metal contact you shouldn’t have any issues.
Can I hang my bike in a Steadyrack by its rear wheel, not the front wheel?
No – our racks won’t work with a rear wheel because of the derailleur and gears. One of the main features of our bike racks is the way you roll your bike in and out; there’s no lifting of the bike. It’s very easy to balance the bike on the rear wheel and push it forward until the front tyre engages with the rack. This would be difficult to do with the rear tyre in the rack and it wouldn’t sit well in the rack with the derailleur.
SIZING & TYRES
Which rack do I need for my bike?
To find the best suited rack for your bike, you will need to measure your wheel diameter and tyre width. You can learn more about these measurements here. Tyre widths more than 2.4 inches will need a Fat Rack.
My tyre width is 2.4 inches. Will I need a Classic Rack or Fat Rack?
Make sure you’ve triple checked this measurement. 2.4 inch wide tyres can fit into our Classic and Fender Racks, however they will be a snug fit. You can choose our Fat Racks for this tyre width, however the wheel will not fit as snug. If you are unsure about which rack you should purchase, please feel free to contact our team.
Does the Fat Rack come with a different rear wheel support bracket/rest?
The rear wheel support bracket for the Fat Rack is the same size as those used for the Classic Rack and the Fender Racks. You may find that it won’t cradle your rear wheel entirely, however but it will stabilise it and stop it from sliding out when pivoted as it’s designed to do.
What is the minimum wheel diameter that will fit in a Steadyrack?
Our bike racks are suitable for bikes with wheel diameters between 20 and 29 inches. This is to ensure that the bike fits in the Steadyrack arms snugly, and safely. You can check your tyre size against our product information on this page.
What is the maximum tyre width that will fit in a Steadyrack?
The Classic and Fat Racks will accommodate tyres up to 2.4 inches wide and the Fat Rack will accommodate tyres up to 5 inches wide.
How far will my bike stick out from the wall when pivoted against the wall?
It really depends on the width of your handlebars, saddle height and pedals. It will fold until the handlebars touch the wall, however not quite 90 degrees or flat to the wall. For a normal road bike bar we would generally allow about 90cm or around 18 inches and a MTB with wider bars around 100cm or 20 inches from the wall.
How do your bike racks avoid damaging carbon wheels?
One of the main features of our bike rack design is the fact that it is the most suitable rack for carbon wheels. There is less pressure on the bike when it is the rack than when riding it and the Steadyrack won’t damage your wheels like hooks can. The wheel is cradled between the two V shaped cradling points created when the arms are folded down and the tyre cushions the wheel and bike. There should be absolutely no need to do any maintenance on your rims or wheels if you use a Steadyrack.
What comes with the Steadyrack bike rack?
Each rack is supplied with:
- 1 plastic rear wheel rest/bracket which should be fixed to the wall in line with your rear wheel axle (see our installation instructions and videos for more information).
- 4 bolts and plugs for installing the rack.
- 2 smaller screws and plugs for the rear tyre rest/bracket.
- Installation instructions
There are 4 mounting holes on each mounting plate. You should only use two of these holes to fix your rack to the wall or frame. The two vertical aligned holes are for fixing to studs and the two horizontal aligned holes are for fixing into masonry.
How close together can I install my racks to each other?
The distance apart is very dependent on your individual situation. The racks can be spaced closer together by staggering the height of each rack to ensure the bikes’ handlebars and pedals do not clash. Alternatively, you can space them farther apart and utilise the pivot action to allow the bikes to move closer to the wall. You can learn more about spacing your racks with our Spacing Guide found on our Manuals page. We strongly recommend measuring your bikes first and then using our manuals as a guide.
What height can I mount my racks at?
The perfect mounting height is achieved when a bike is hanging in the rack and the rear wheel is close to the floor, but not touching. This ensures the least amount of rise to load the bike. Bikes will come in different lengths and therefore different mounting heights which is why we suggest measuring your bikes first by following our installation guide.
What type of walls can the racks be mounted to?
Our racks can be installed on almost all types of walls, including masonry, timber or steel framed, brick, or concrete. For timber framed or steel walls you must locate the framing first and check with your local hardware supplier for advice on the correct type of fixings for your wall type. For more installation information, please read our installation guides.
What if my studs aren’t where I want to put my racks?
No problem – you can fix rails across the studs at your preferred mounting height and then space your racks along the rails. Another option is to fix a sheet of 10mm ply across the top of your wall lining or studs and then screw your racks to the ply in the exact location you want them.
Will I need to buy fixings for my bike rack?
We provide fixings suitable for installing your Steadyrack bike racks onto timber and masonry. Should you need to install your rack onto a different surface (e.g. steel) then we recommend visiting your local hardware store for advice on suitable fixings.
Do I need to install the rear wheel bracket/rest?
Although we recommend installing the rear wheel bracket/rest with your Steadyrack bike rack, if circumstances restrict you from installing it, the rack will still perform as required. You may find that your rear wheel might move more than usual without the rest however it’s not vital that this be installed.
What size masonry drill bit do I need for installing into brick?
You will need a 10mm drill piece for the Steadyrack bike rack and 6.5mm for the bottom bracket.
How do you mount a Steadyrack using the fixings provided?
The Steadyrack bike rack kit comes with 4 bolts and plugs for installing the rack and 2 smaller screws and plugs for the rear tyre rest/bracket. There are 4 mounting holes on each mounting plate. Use 2 of these holes only to fix your rack to the wall or frame. The two vertical aligned holes are for fixing to studs and the two horizontal aligned holes are for fixing into masonry.
Do I have to use all 4 fixing bolts provided?
Yes – we recommend that you use all 4 fixing bolts provided.
Can I install my Steadyrack bike racks outside?
Yes – you can hang your Steadyrack bike racks outside, however it’s not covered by our warranty.
SHIPPING, RETURNS & WARRANTY
How long will my order take to arrive?
Shipping times and deliveries vary depending on your country, region and location. Your estimated shipping delivery time will show at the checkout, however please keep in mind that these may not take into account courier operating days, public holidays and other delivery parameters. Once you have placed your order online, it can take from 1 – 2 business days to process your order.
Where do you ship to?
What is your return policy?
We work hard to ensure that our Steadyrack bike racks are manufactured to the highest standard. However, if you find a fault or you are dissatisfied with your Steadyrack for any reason, please contact us at email@example.com so we can assist you further.
Is there a Warranty on the Steadyrack?
Yes – you can view our warranty information here.
Where can I buy Steadyrack in stores?
The easiest and most convenient way to order our bike racks is through our online store. Some retailers and dealers across the globe stock our bike racks, however we cannot confirm the what their stock levels might be.
Do you have distributors?
Yes – we do have a wide range of distributors. If you are interested in becoming a distributor for our Steadyrack bike racks, please visit this page.
BIKE SAFETY & SECURITY
Are Steadyrack bike racks safe to use for bikes with hydraulic brakes/forks/suspension?
Yes! This a common concern for many bike owners with these types of brakes and suspension. When your bike is hung up vertically, the fluid in your forks will run towards the seals and keep them lubricated. This will prolong their use, so it’s actually good for your bike and forks to hang it vertically on our bike racks. If you have hydraulic brakes on your bike, the fluid will run down when the bike is hung, so we advise pumping the brakes a few times when you take the bike off the rack if it’s been there for a while. The shocks shouldn’t leak when the bike is hung up, however if they do then it’s a good indication that the seals might need replacing.
Are your bike racks safe to use for aero/time-trial bikes?
Yes – however you will most likely need a Fender Rack. If you have an aero bike you will need to measure the gap between the down tube and tyre (you can see this measurement here). For most bike this will be more than 10mm, however if your distance is less than this, you will need a Fender Rack. This is because the rubber end on the Fender Rack can easily fit between your tyre and down tube and won’t damage your frame if it comes in contact with it.
What options exist for locking my bike onto your racks?
Your bikes can be locked through their frame and the 2 arms of our Steadyrack bike racks using either a D Lock or cable lock – this will depend on the type of bike you have. Remember that it’s always better to keep your bikes out of a visible location to avoid theft even if your bike is locked.
FREE SHIPPING TO SELECTED COUNTRIES *