Frequently Asked Questions
The maximum tyre width we recommend with a Classic Rack and Fender Rack is 2.4 inches. Please note that tyres between 2.35 inches and 2.4 inches in width will fit into a Classic or Fender Rack, however they will be a tight fit.
This is why we recommend upgrading to a Fat Rack over 2.4 inches. Your bike will still be secure in the Fat Rack, it will just not fit as snug as it would in the Steadyrack Classic Rack.
Rear Wheel Support Bracket for Fat Bikes
The rear wheel support bracket for the Fat Rack is the same size as the rear wheel support bracket for the Classic Rack and the Fender Rack. It will not cradle your bottom wheel entirely but it will stabilise it and stop it from sliding out when pivoted.
What is your return policy?
We work hard to ensure that Steadyrack is manufactured to the highest standard. However if you find a fault or you are dissatisfied with your Steadyrack for any reasons, please contact us at firstname.lastname@example.org so we can help you and refer to our warranty information.
Is there a Warranty on the Steadyrack?
Yes – view our warranty information – Steadyrack Warranty.
How close together can I install my racks to each other?
The distance apart is very dependent on your individual situation. The racks can be spaced closer together by staggering the height of every rack, to ensure the bikes handlebars and pedals do not clash or you can space them farther apart and utilize the pivot action to get them up close to the wall. We have produced a guide to spacing your bikes which you can find on our website and we always recommend you measure your bikes first utilizing our installation instructions guide as a safety net.
What height can I mount my racks at?
The perfect mounting height is achieved when a bike is hanging in the rack and the rear wheel is close to the floor but not touching. This ensures the least amount of rise to load the bike. Bikes will come in different lengths and therefore different mounting heights which is why we suggest measuring your bikes first by following our installation guide.
What walls can Steadyracks be mounted to?
Steadyracks can be installed on almost all types of walls, including masonry, timber or steel framed, brick, or concrete. For timber framed or steel walls you must locate the framing first and check with your local hardware supplier for advice on the correct type of fixings for your wall type. For more installation information check out our installation guides.
What if my studs aren’t where I want to put my racks?
No problem, you can fix rails across the studs at your preferred mounting height and then you can space your racks along the rails. Another option is to fix a sheet of ply across the top of your wall lining or studs and then screw your racks to the ply in the exact location you want them.
What size masonry drill bit do I need for installing into brick?
10mm for the Steadyrack and 6.5mm for the bottom bracket.
Why doesn’t my Steadyrack Classic swivel easily?
Steadyrack Bike racks are assembled using a specific torque setting for the nuts that hold the central spine to the top and bottom mounting brackets. This setting is designed to give sufficient tension to the pivot to ensure bikes can be loaded on any angle without the rack moving around too much. When you remove the 2 plastic caps from the top and bottom the nuts are exposed. You can loosen both nuts and it will free up the rack more and equally you can tighten them to lock the rack into position.
The rack can be quite stiff when you use it for the first few times then it loosens up a bit. This is due to the type of fiber washers we use to assist with the stiffening affect.
Does the bike rack have to be at 90° to the wall when mounting and dismounting the bike?
No, as long as you line the bike up to the same angle.
How do you mount a Steadyrack using the fixings provided?
The Steadyrack kit comes with 4 bolts and plugs for installing the rack and 2 smaller screws and plugs for the rear tire rest/bracket
There are 4 mounting holes on each mounting plate. Use 2 of these holes only to fix your rack to the wall or frame. The two vertical aligned holes are for fixing to studs and the two horizontal aligned holes are for fixing into masonry.
Do I have to use all 4 fixing bolts provided?
YES, we recommend you use all 4 fixing bolts provided.
Can I lock my Steadyrack into one position?
Yes it is possible to lock your rack so it is fixed into one position by removing the 2 end caps and tightening the 2 nuts that attach the central pivot bar to the mounting brackets. We recommend you check your fixings to your wall carefully and make sure they are very secure if you do this as any pressure sideways will put extreme pressure on the mounting brackets fixings.
What is the minimum wheel diameter that will fit in a Steadyrack?
Steadyracks are suitable for Bikes with wheels between 20 inches and 29 inches. This is to ensure the bike fits in the Steadyrack arms snugly, and safely. Check your tire size against our product information on the website.
What is the maximum tire width that will fit in a Steadyrack?
The Steadyrack Classic Rack will accommodate tires up to 2.2 inches wide and the Steadyrack Fat Rack will accommodate tires up to 5 inches wide.
Can I install my Steadyrack(s) outside?
Yes you can hang your Steadyrack outside but it is not covered by our warranty.
What colors does Steadyrack come in?
Steadyrack Classic, Fat, and Fender Racks all come in Black only.
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